Term And Conditions

SECOPP LLC TERMS AND CONDITIONS

Effective Date: March 1, 2025
Last Updated: February 27, 2025

TABLE OF CONTENTS

1. INTRODUCTION

1.1 Agreement to Terms

Welcome to Secopp LLC (“Secopp,” “Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Secopp telemedicine platform, including our website located at www.thesugrclinic.com, mobile applications, and all related services (collectively, the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you are using the Platform on behalf of an organization, you are agreeing to these Terms for that organization and confirming that you have the authority to bind that organization to these Terms. In such cases, “you” and “your” will refer to that organization.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE PLATFORM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM.

1.2 Definitions and Interpretation

Throughout these Terms, the following definitions apply:

“Content” means all text, images, photos, audio, video, graphics, and data made available through the Platform.
“Healthcare Provider” or “Provider” means licensed physicians, specialists, and other healthcare professionals who provide medical services through the Platform.
“Patient” means an individual who uses the Platform to receive telemedicine services.
“Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked to a particular individual.
“Protected Health Information” or “PHI” means individually identifiable health information transmitted or maintained in electronic or other form, as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
“Services” means all services provided through the Platform, including telemedicine consultations, prescription services, and health monitoring.
“User” means any individual who accesses or uses the Platform, including Patients and Healthcare Providers.

1.3 Electronic Contracting

You agree that these Terms constitute a legally binding agreement between you and Secopp. You further acknowledge and agree that your electronic consent to these Terms has the same legal effect as a physical signature and constitutes your agreement and intent to be bound by these Terms.

You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

1.4 Platform Description

The Platform is a telemedicine service that connects patients in India with licensed healthcare providers in the United States for remote medical consultations, prescription services, and health monitoring. The Platform is designed to facilitate healthcare services across international borders in compliance with applicable laws and regulations in both the United States and India.

The Platform is not intended to replace a primary care physician or in-person medical care, and it is not an emergency service. If you are experiencing a medical emergency, please dial your local emergency number (such as 911 in the United States or 112 in India) or go to the nearest emergency room.

1.5 Relationship to Other Agreements

These Terms incorporate by reference the following additional agreements, which also govern your use of the Platform:

Privacy Policy: Our Privacy Policy describes how we collect, use, and share your information.
Notice of Privacy Practices: For U.S. users, this document explains your rights regarding your protected health information under HIPAA.
Informed Consent for Telemedicine Services: Before receiving healthcare services through the Platform, you will be asked to review and agree to this document, which explains the nature and limitations of telemedicine services.
Healthcare Provider Agreements: Healthcare Providers are also subject to additional terms that govern their provision of services through the Platform.

In the event of any conflict between these Terms and any of the above agreements, the terms of these Terms shall control with respect to your use of the Platform.

2. ELIGIBILITY AND REGISTRATION

2.1 User Eligibility Requirements

To use the Platform, you must:

Be at least 18 years of age, or be at least 13 years of age and have the consent and supervision of a parent or legal guardian.
Have the legal capacity to enter into these Terms.
Not have been previously suspended or removed from the Platform.
Comply with all applicable laws and regulations, including those in your country of residence.

For Patients:

Reside in India or be physically present in India while receiving services.
Have the ability to participate in video consultations with adequate internet connection.
Not be experiencing a medical emergency.

For Healthcare Providers:

Hold an active, unrestricted license to practice medicine in the United States.
Maintain appropriate professional liability insurance.
Have the qualifications and training necessary to provide the services offered through the Platform.
Comply with all applicable laws, regulations, and professional standards in the United States and, as applicable, in India.

2.2 Account Registration Process

To use the Platform, you must create an account by providing accurate and complete information as prompted by the registration form. You agree to maintain and promptly update your account information to keep it accurate and complete.

For Patients, the registration process requires:

Full legal name
Date of birth
Contact information (email address and phone number)
Physical address in India
Emergency contact information
Basic health information
Payment information

For Healthcare Providers, the registration process requires:

Full legal name
Professional credentials and specialties
License information and verification
Contact information
Professional liability insurance information
Board certifications
Educational background and training
Professional background check consent

We reserve the right to reject any registration or to terminate any account at our sole discretion.

2.3 Account Security Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

Create a strong, unique password for your account.
Keep your account credentials confidential and not share them with any third party.
Immediately notify us of any unauthorized use of your account or any other breach of security.
Ensure that you log out from your account at the end of each session.
Use secure internet connections when accessing the Platform.
Comply with any additional security measures we may implement from time to time.

We will not be liable for any loss or damage arising from your failure to comply with these security obligations.

2.4 Provider Verification and Credentialing

All Healthcare Providers on the Platform undergo a rigorous verification and credentialing process that includes:

Verification of medical education and training
Confirmation of active, unrestricted medical licensure
Review of board certifications
Verification of professional liability insurance
Background checks
Reference checks
Review of disciplinary actions and malpractice history
Ongoing monitoring of credentials and license status

While we make reasonable efforts to verify the credentials of Healthcare Providers, we do not guarantee the accuracy of all information provided by Healthcare Providers or their suitability for your specific healthcare needs.

2.5 Patient Identity Verification

To ensure the security and integrity of healthcare services, we verify the identity of all Patients using the Platform. Patient identity verification may include:

Validation of government-issued identification
Two-factor authentication
Video verification during consultations
Biometric verification (where available and with consent)
Knowledge-based authentication questions

You agree to cooperate with our identity verification procedures and understand that failure to complete verification may result in limited or denied access to the Platform.

2.6 Account Restrictions and Termination

We reserve the right to suspend or terminate your account and access to the Platform at any time and for any reason, including but not limited to:

Violation of these Terms
Providing false or misleading information
Engaging in fraudulent or illegal activities
Inappropriate behavior toward Healthcare Providers or our staff
Using the Platform for unauthorized purposes
Failure to pay for services
Inactivity for an extended period

If we suspend or terminate your account, you may be prohibited from registering a new account or accessing the Platform in the future. We will comply with applicable laws regarding the maintenance and transfer of medical records in the event of account termination.

3. PLATFORM SERVICES

3.1 Service Description and Limitations

The Platform provides the following telemedicine services:

Virtual consultations with licensed U.S. physicians
Medical advice and treatment recommendations
Health monitoring and follow-up care
Secure messaging between patients and providers
Electronic health record maintenance
Educational health resources

The Platform is subject to the following limitations:

The Platform is not a substitute for in-person medical care.
Not all medical conditions are appropriate for telemedicine consultation.
Healthcare Providers may determine that your condition requires in-person evaluation.
Technological limitations may affect the quality of services.
The Platform does not guarantee the availability of specific Healthcare Providers.
Services may be limited by local laws and regulations.

3.2 Telemedicine Consultation Services

Telemedicine consultations are conducted by licensed Healthcare Providers via secure video connection. These consultations allow for:

Evaluation of symptoms and medical concerns
Discussion of medical history
Visual examination as possible through video
Diagnosis of certain conditions
Treatment recommendations
Prescription of certain medications (where appropriate)
Referrals to specialists or in-person care when necessary
Follow-up consultations

Healthcare Providers have sole discretion to determine whether your condition is appropriate for telemedicine and may decline to provide services if they determine in-person care is necessary. By using the Platform, you acknowledge the inherent limitations of telemedicine and agree that certain conditions may require in-person evaluation and treatment.

3.3 Prescription Services Exclusion

NO PRESCRIPTION SERVICES. NOTWITHSTANDING ANY OTHER PROVISION IN THESE TERMS, SECOPP LLC EXPRESSLY DOES NOT PROVIDE ANY PRESCRIPTION SERVICES THROUGH THE PLATFORM. NO HEALTHCARE PROVIDER ON THE PLATFORM IS AUTHORIZED TO ISSUE, PROVIDE, OR FACILITATE ANY PRESCRIPTION FOR MEDICATION, CONTROLLED SUBSTANCES, OR OTHER PRESCRIPTION ITEMS TO ANY PATIENT THROUGH THE PLATFORM. ANY HEALTHCARE PROVIDER WHO ATTEMPTS TO PRESCRIBE MEDICATION THROUGH THE PLATFORM IS ACTING OUTSIDE THE SCOPE OF AUTHORIZED SERVICES AND IN VIOLATION OF THESE TERMS. USERS ACKNOWLEDGE AND AGREE THAT (1) NO PRESCRIPTION SERVICES WILL BE PROVIDED THROUGH THE PLATFORM, (2) HEALTHCARE PROVIDERS MAY ONLY OFFER CONSULTATIVE SERVICES AND MEDICAL ADVICE, AND (3) PATIENTS REQUIRING PRESCRIPTION MEDICATIONS MUST SEEK SUCH SERVICES FROM LOCAL HEALTHCARE PROVIDERS OUTSIDE THE PLATFORM. SECOPP LLC DISCLAIMS ALL LIABILITY ARISING FROM OR RELATED TO ANY ATTEMPT TO OBTAIN OR PROVIDE PRESCRIPTION SERVICES THROUGH THE PLATFORM.

3.4 Health Monitoring Services

The Platform may offer health monitoring services that allow Healthcare Providers to:

Review health data you provide
Monitor certain health conditions remotely
Receive updates about your health status
Provide ongoing care recommendations
Adjust treatment plans based on your health data

To use health monitoring services, you may need to:

Input health data manually
Connect compatible monitoring devices
Regularly update your health information
Participate in follow-up consultations

You understand that health monitoring through the Platform is not continuous real-time monitoring and should not be relied upon for emergency conditions or critical health parameters that require immediate attention.

3.5 Service Availability and Interruptions

We strive to make the Platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access to the Platform. The Platform may be unavailable during scheduled maintenance periods, unplanned outages, or due to circumstances beyond our control, including but not limited to:

Internet service provider failures
Hardware or software malfunctions
Natural disasters or acts of God
Government restrictions
Cyber-attacks or security breaches
Telecommunications failures

Healthcare Provider availability is subject to their individual schedules and may vary. We do not guarantee the availability of specific Healthcare Providers at specific times. Appointment scheduling is subject to Provider availability.

3.6 Emergency Services Disclaimer

THE PLATFORM IS NOT FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY NUMBER (SUCH AS 911 IN THE UNITED STATES OR 112 IN INDIA) OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY.

The Platform is not designed to address emergency medical conditions and should not be used in life-threatening situations, including but not limited to:

Chest pain or pressure
Difficulty breathing
Severe bleeding
Poisoning
Serious burns
Severe trauma or injury
Loss of consciousness
Suicidal or homicidal thoughts

We are not responsible for any harm resulting from your use of the Platform for emergency medical conditions or any delay in seeking emergency medical care.

3.7 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Platform or the entire Platform at any time without notice or liability. This includes:

Adding or removing features or services
Changing service hours or availability
Updating software or user interfaces
Establishing new limitations or restrictions
Changing fee structures or payment methods
Modifying Healthcare Provider networks

If we discontinue the Platform entirely, we will provide notice as required by applicable law and take appropriate steps to ensure continuity of care and access to medical records.

4. PATIENT RIGHTS AND RESPONSIBILITIES

4.1 Patient Rights

As a Patient using the Platform, you have the right to:

Receive respectful and non-discriminatory care
Be informed about the capabilities and limitations of telemedicine
Receive information about the Healthcare Providers who will be providing services
Receive clear information about diagnosis, treatment options, and recommendations
Ask questions and have them answered in terms you can understand
Make informed decisions about your healthcare
Refuse any recommended treatment or procedure
Request a different Healthcare Provider
Access, review, and request amendments to your medical records
Privacy and confidentiality in accordance with applicable laws
Be informed of all applicable fees before receiving services
Provide feedback about your experience
File complaints about the care received
Terminate services at any time

4.2 Medical Records Access

You have the right to access your medical records maintained on the Platform. To request access to your medical records:

Login to your account and navigate to the Medical Records section
Submit a request through the designated form
Contact our support team for assistance

We will process your request in accordance with applicable laws, including HIPAA for U.S. users. Medical records will be provided in electronic format unless otherwise requested. We may charge a reasonable, cost-based fee for providing copies of records in accordance with applicable laws.

You may also request amendments to your medical records if you believe information is incorrect or incomplete. We will review such requests and make appropriate changes or note your disagreement in the record if the Healthcare Provider determines the information should not be changed.

4.3 Informed Consent Requirements

Before receiving healthcare services through the Platform, you will be required to provide informed consent. The informed consent process includes:

Information about the nature of telemedicine
Discussion of potential benefits, risks, and limitations
Alternative options to telemedicine
Privacy considerations specific to telemedicine
Technical requirements and potential technical failures
Protocol for emergency situations

Your informed consent will be documented in your medical record. You may withdraw consent at any time by contacting us, though this will not affect the lawfulness of the services already provided.

Healthcare Providers may require additional specific consent for certain procedures or treatments beyond the general telemedicine consent.

4.4 Patient Responsibilities

As a Patient using the Platform, you have the responsibility to:

Provide complete and accurate information about your medical history, current medications, allergies, and symptoms
Be honest about your health behaviors and adherence to treatment plans
Inform the Healthcare Provider if you do not understand the treatment plan or are unable to follow it
Respect the time of Healthcare Providers by attending scheduled appointments or canceling with reasonable notice
Conduct yourself in a respectful manner during all interactions
Pay for services as agreed
Follow up with in-person care when recommended by Healthcare Providers
Seek emergency services when appropriate
Inform us of changes in your contact or payment information
Comply with these Terms and all applicable laws

4.5 Accurate Information Provision

You agree to provide accurate, current, and complete information about yourself during registration and in all interactions with Healthcare Providers. This includes:

Your true identity and personal information
Your complete medical history
All current medications and supplements
Known allergies and adverse reactions
Current symptoms and their duration
Previous treatments and their outcomes
Lifestyle factors relevant to your health
Any other information requested by the Healthcare Provider

Providing false, misleading, or incomplete information may result in:

Improper diagnosis or treatment
Termination of your account
Denial of future services
Legal liability

You agree to promptly update your information if any changes occur that may affect your care.

4.6 Prohibited Patient Activities

The following activities are strictly prohibited:

Seeking treatment for another person while representing that it is for yourself
Sharing your account credentials with others
Recording consultations without the express permission of the Healthcare Provider
Using the Platform for any fraudulent or illegal purpose
Seeking multiple prescriptions from different Healthcare Providers for the same condition
Selling or transferring prescriptions or medications obtained through the Platform
Harassing, threatening, or being abusive toward Healthcare Providers or staff
Attempting to manipulate Healthcare Providers to prescribe specific medications
Using the Platform while under the influence of substances that impair your ability to participate effectively
Violating the intellectual property rights of Secopp or any third party
Attempting to reverse engineer, decompile, or disassemble the Platform
Using automated systems, bots, scrapers, or similar technologies to access the Platform

Engaging in prohibited activities may result in immediate termination of your account, denial of access to the Platform, legal action, and/or reporting to appropriate authorities.

5. PROVIDER RIGHTS AND RESPONSIBILITIES

5.1 Provider Qualifications and Licensing

All Healthcare Providers on the Platform must:

Hold a valid, current, and unrestricted license to practice medicine in at least one U.S. state
Maintain appropriate professional liability insurance
Have completed the required education and training for their specialty
Be in good standing with relevant medical boards and authorities
Complete Secopp’s credentialing process
Maintain compliance with continuing education requirements
Adhere to all applicable laws, regulations, and professional standards
Understanding of cross-border telemedicine regulations

Healthcare Providers must immediately notify Secopp of any changes in their licensure status, including investigations, restrictions, suspensions, or revocations.

5.2 Standard of Care Obligations

Healthcare Providers must provide services that meet the applicable standard of care for their profession and specialty. This includes:

Conducting appropriate evaluations within the limitations of telemedicine
Obtaining adequate medical history and information
Making clinical judgments based on available information
Providing evidence-based recommendations when possible
Recognizing the limitations of telemedicine and recommending in-person care when appropriate
Maintaining adequate documentation of all patient encounters
Following up on test results and referrals as appropriate
Adhering to specialty-specific clinical guidelines and protocols
Remaining current with medical knowledge and best practices

Healthcare Providers acknowledge that the standard of care for telemedicine may evolve and agree to adapt their practices accordingly.

5.3 Provider Discretion

Healthcare Providers maintain full professional autonomy and clinical discretion when using the Platform. This includes the right to:

Determine whether a Patient’s condition is appropriate for telemedicine
Decline to treat a Patient if they determine it is not in the Patient’s best interest
Recommend in-person evaluation when deemed necessary
Make independent clinical judgments about diagnosis and treatment
Prescribe medications based on their professional judgment and applicable laws
Terminate a consultation if a Patient becomes abusive or inappropriate
Establish their own availability and schedule
Determine the appropriate length of consultations
Refer Patients to other healthcare professionals when appropriate

Healthcare Providers are not obligated to prescribe any specific medication or treatment requested by a Patient and will make decisions based on their professional judgment, applicable standards of care, and relevant laws.

5.4 Documentation Requirements

Healthcare Providers must maintain thorough and accurate documentation of all Patient encounters, including:

Date and time of the consultation
Chief complaint or reason for the encounter
Relevant medical history reviewed
Review of symptoms
Assessment and diagnosis (or differential diagnosis)
Treatment plan and recommendations
Patient education provided
Follow-up instructions
Referrals made
Informed consent discussions
Duration of the encounter

Documentation must be completed in a timely manner following each encounter and must meet applicable legal, regulatory, and professional standards.

5.5 Prohibited Provider Activities

Healthcare Providers are prohibited from:

Practicing outside the scope of their license or training
Prescribing medications in violation of applicable laws or regulations
Establishing inappropriate personal or romantic relationships with Patients
Discriminating against Patients based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic
Providing services while impaired by alcohol, drugs, or other substances
Sharing Patient information in violation of privacy laws
Making false or misleading statements about their qualifications or services
Billing for services not provided or inappropriately coding services
Soliciting Patients to transfer care outside the Platform
Using the Platform to promote products or services for personal financial gain
Making guarantees about treatment outcomes
Engaging in fee-splitting or kickback arrangements

Violations of these prohibitions may result in immediate suspension or termination of the Provider’s access to the Platform, reporting to relevant licensing boards or authorities, and other appropriate actions.

5.6 Provider Availability

Healthcare Providers agree to:

Maintain their availability schedule on the Platform
Provide reasonable notice for changes to their availability
Be punctual for scheduled appointments
Respond to Patient messages within the timeframe specified in their Provider agreement
Have adequate technical capabilities to provide quality video consultations
Arrange for appropriate coverage during periods of unavailability
Notify Secopp of extended absences
Follow established protocols for handoffs when care must be transferred to another Provider

Healthcare Providers understand that reliability and responsiveness are essential for quality care and Patient satisfaction.

6. PAYMENT TERMS

6.1 Fee Structure

The Platform uses the following fee structure:

Consultation Fees: Fixed or variable fees based on consultation type, duration, Provider specialty, and service complexity
Administrative Fees: Fees for services such as medical record transfers, expedited appointments, or specialized documentation

All fees are denominated in U.S. Dollars (USD) or Indian Rupees (INR) as applicable. Current fees for services are posted on the Platform and may be updated from time to time. You are responsible for reviewing the fee information before scheduling services.

6.2 Payment Methods

We accept the following payment methods:

Digital payment methods (Google Pay)
Indian payment methods (UPI, Net Banking, e-wallets)

By providing payment information, you represent that you are authorized to use the payment method and agree to keep your payment information current. You authorize us to charge your payment method for all fees incurred.

6.3 Insurance and Third-Party Payers

Currently, the Platform does not directly bill insurance companies or third-party payers. However:

We will provide you with an itemized receipt that you may submit to your insurance for potential reimbursement
You are responsible for understanding your insurance coverage for telemedicine services
You remain responsible for payment regardless of insurance reimbursement
We may explore relationships with insurance providers in the future

For patients in India, we may participate in certain private insurance programs or employer healthcare benefits. If applicable, information about such programs will be available on the Platform.

6.4 Billing Practices

Our billing practices include:

Upfront Disclosure: We will inform you of all applicable fees before you receive services
Payment Timing: Payment is typically collected at the time of booking or at the discretion of the care coordinator
Receipts: Detailed receipts are provided for all transactions
Fee Changes: We will provide at least 30 days’ notice before implementing any fee increases
Billing Disputes: We have a process for addressing billing questions and disputes

6.5 Refund Policy

Our refund policy is as follows:

Consultation Cancellation: Full refund if cancelled more than 24 hours before the scheduled appointment/consultation; no refund for cancellations less than 2 hours before the appointment or for missed appointments nor if consultation is already provided
Technical Failures: Full refund or rescheduled appointment at no additional cost if a consultation cannot be completed due to technical failures on our end
Provider Cancellation: Full refund if a Provider cancels an appointment, or you may reschedule at no additional cost
Service Dissatisfaction: Refund requests for quality issues will be evaluated on a case-by-case basis

Refund requests must be submitted within 14 days of the service date. Approved refunds will be processed to the original payment method within 5-10 business days.

6.6 Late Payment and Failed Transactions

For failed transactions or late payments:

We will attempt to process the payment up to three times
You will be notified of payment failures via email and/or text message
Access to non-emergency services may be suspended until payment issues are resolved
Repeatedly failed payments may result in the requirement of alternative payment methods or prepayment for services

We are committed to working with patients experiencing financial hardship and may offer payment plans in certain circumstances.

6.7 Taxes

All fees are exclusive of applicable taxes unless otherwise stated. You are responsible for paying all applicable taxes related to your use of the Platform, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), or similar taxes.

For Patients in India, we will collect and remit GST as required by Indian tax laws. For Healthcare Providers in the United States, we will provide appropriate tax documentation as required by U.S. tax laws.

Tax rates are determined based on various factors, including your location and the type of service provided. We will display applicable taxes during the checkout process before you complete your purchase.

7. INTELLECTUAL PROPERTY

7.1 Ownership of Platform and Content

The Platform, including all software, visual interfaces, graphics, design, compilation, information, data, and Content, is owned by Secopp or its licensors and is protected by United States and international copyright, trademark, patent, and other intellectual property or proprietary rights laws.

The Content on the Platform includes materials developed by Secopp as well as materials licensed from third parties. Unless otherwise indicated, all Content is owned by or licensed to Secopp.

Nothing in these Terms grants you any right, title, or interest in the Platform or its Content except for the limited license expressly set forth in these Terms.

7.2 Permitted Use of Platform

Subject to your compliance with these Terms, Secopp grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for its intended purpose of receiving or providing healthcare services.

You may use the Platform only for lawful purposes and in accordance with these Terms. This license does not include any right to:

Modify, adapt, or hack the Platform or modify another website to falsely imply that it is associated with the Platform
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without express written permission from Secopp
Use any data mining, robots, or similar data gathering or extraction methods
Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information
Use meta tags or any other “hidden text” utilizing Secopp’s name or trademarks
Access the Platform by any means other than through the interfaces provided by Secopp

7.3 User-Generated Content

By submitting, posting, or displaying any content on or through the Platform (“User-Generated Content”), you grant Secopp a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such User-Generated Content for the purposes of providing and improving the Platform.

For Healthcare Providers, User-Generated Content includes medical documentation, treatment plans, prescriptions, and communications with Patients. For Patients, User-Generated Content includes health information, questions, feedback, and communications with Healthcare Providers.

You represent and warrant that you have all rights necessary to grant the licenses contained in this section and that your User-Generated Content does not violate any third party’s intellectual property or other rights.

7.4 License Grants

In addition to the license for User-Generated Content, you grant Secopp:

The right to use your name, username, and profile information in connection with your User-Generated Content
The right to use feedback, suggestions, ideas, or other submissions provided by you without any restriction or obligation to compensate you
For Healthcare Providers, the right to use your name, credentials, specialties, and professional profile to promote the Platform and its services

These license grants survive termination of these Terms or your account.

7.5 Trademark and Brand Usage

The Secopp name, logo, and other Secopp trademarks, service marks, graphics, and logos used in connection with the Platform are trademarks or registered trademarks of Secopp in the United States and other countries. You are granted no right or license with respect to any of the aforesaid trademarks.

Healthcare Providers may not use Secopp’s trademarks or branding in any manner that suggests endorsement or affiliation beyond the actual relationship established through the Platform, without Secopp’s prior written permission.

7.6 Copyright Infringement Reporting

If you believe that any Content on the Platform infringes your copyright, please notify us by providing the following information:

An electronic or physical signature of the person authorized to act on behalf of the copyright owner
A description of the copyrighted work that you claim has been infringed
A description of where the material that you claim is infringing is located on the Platform
Your contact information, including address, telephone number, and email address
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf

Notices of copyright infringement claims should be sent to:

Secopp LLC
Attn: Legal Department
Email: admin@thesugrclinic.com

8. PRIVACY AND DATA SECURITY

8.1 Privacy Policy Incorporation

Our Privacy Policy, available at www.thesugrclinic.com/privacy-policy, is incorporated into these Terms by reference. By using the Platform, you acknowledge that you have read and understand our Privacy Policy and consent to the collection, use, and disclosure of your information as described therein.

The Privacy Policy explains how we collect, use, share, and protect your personal information and Protected Health Information. It also describes your choices regarding use, access, and correction of your personal information.

8.2 Protected Health Information Handling

For users in the United States, we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. Our Notice of Privacy Practices, available at www.thesugrclinic.com/hipaa-notice, provides detailed information about your rights under HIPAA and how we handle your Protected Health Information.

For users in India, we comply with applicable Indian laws and regulations regarding healthcare data privacy. We implement appropriate safeguards to protect health information in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

8.3 Data Security Measures

We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your information. Our security measures include:

Encryption of data in transit and at rest
Multi-factor authentication
Access controls and authorization protocols
Regular security assessments and testing
Staff training on security and privacy
Physical security for our facilities and infrastructure
Business continuity and disaster recovery plans
Regular data backups
Security monitoring and incident response procedures
Compliance with industry security standards

While we use commercially reasonable efforts to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the secrecy of your unique password and account information.

SECOPP LLC TERMS AND CONDITIONS (CONTINUED)

9. REPRESENTATIONS AND WARRANTIES

9.1 Platform Warranties

Secopp represents and warrants that:

We will provide the Platform using commercially reasonable care and skill
We will use commercially reasonable efforts to maintain the availability of the Platform, subject to maintenance and outages beyond our reasonable control
We will implement reasonable security measures to protect your information
We will comply with all applicable laws and regulations in our operation of the Platform
We will respond to customer support inquiries in a timely manner
We will maintain appropriate insurance coverage for our operations
Healthcare Providers on the Platform have been credentialed in accordance with our policies

9.2 User Warranties

You represent and warrant that:

You have the legal capacity to enter into these Terms
All information you provide to us is accurate, complete, and current
You will use the Platform in compliance with these Terms and all applicable laws
You will not use the Platform for any fraudulent or unlawful purpose
You will not interfere with the proper operation of the Platform
You will keep your account credentials confidential
If you are a Healthcare Provider, you hold all required licenses and credentials to provide healthcare services and will maintain them throughout your use of the Platform
If you are a Healthcare Provider, you will provide services in accordance with applicable standards of care and professional ethics

9.3 Healthcare Disclaimer

SECOPP IS A TECHNOLOGY PLATFORM THAT CONNECTS PATIENTS WITH INDEPENDENT HEALTHCARE PROVIDERS. SECOPP IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

The Healthcare Providers on the Platform are independent professionals and are solely responsible for the quality and appropriateness of the care they provide. Secopp does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by Healthcare Providers.

Telemedicine involves limitations compared to in-person healthcare. By using the Platform, you acknowledge that:

Telemedicine may not be as complete as in-person healthcare
There are potential risks of misdiagnosis due to the limitations of telemedicine
Technical failures may impede or delay care
In some cases, information transmitted may be insufficient for proper medical decision-making
Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment

9.4 Third-Party Services

The Platform may integrate with or link to third-party services, applications, or websites. We do not control these third-party services and are not responsible for their availability, reliability, or content. Your use of third-party services is subject to the terms and privacy policies of those services, and we make no representations or warranties regarding such third-party services.

Third-party services may include:

Payment processors
Identity verification services
Electronic health record systems
Pharmacy services
Laboratory testing services
Medical device integrations
Healthcare provider directories

We are not liable for any harm or damages related to your use of or reliance on any third-party services.

9.5 Warranty Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE PLATFORM AND ALL CONTENT AND SERVICES PROVIDED THROUGH THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

SECOPP SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM DEFECTS, UNINTERRUPTED USE, AND ALL WARRANTIES IMPLIED FROM ANY COURSE OF DEALING OR USAGE OF TRADE.

SECOPP DOES NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (B) OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE; (C) YOUR USE OF THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE; (D) INFORMATION AVAILABLE THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, COMPLETE, OR TIMELY; OR (E) THE PLATFORM OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

9.6 Force Majeure

Neither Secopp nor you shall be liable for any delay or failure in performance under these Terms resulting from acts beyond the control of such party, including without limitation: acts of God, acts of war, terrorism, riots, civil unrest, insurrection, strikes or other labor problems, epidemics, pandemics, power failures, internet or telecommunications disruptions, earthquake, fire, flood, or other natural disasters, governmental actions, or any similar cause.

10. LIMITATION OF LIABILITY

10.1 Liability Caps

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SECOPP, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE PLATFORM.

UNDER NO CIRCUMSTANCES WILL SECOPP’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN CONNECTION WITH THE PLATFORM OR THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO SECOPP FOR YOUR USE OF THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) $100 USD.

The foregoing limitations will apply even if Secopp has been informed of the possibility of such damages and even if a remedy fails of its essential purpose.

10.2 Types of Damages

Without limiting the foregoing, Secopp shall not be liable for:

Damages resulting from unauthorized access to or alteration of your transmissions or data
Statements or conduct of any third party on the Platform, including Healthcare Providers
Any action taken in connection with an investigation by Secopp or law enforcement authorities
Any injury, death, or bodily harm arising from telemedicine services provided by Healthcare Providers
Any economic harm, including lost profits or revenue
Any loss of data or content
Any interruption or cessation of transmission to or from the Platform
Any bugs, viruses, or other harmful code that may be transmitted through the Platform
Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content
The quality or outcomes of healthcare services provided by Healthcare Providers

10.3 Basis of the Bargain

The limitations of damages set forth above are fundamental elements of the basis of the bargain between Secopp and you. You specifically acknowledge that Secopp would not be able to provide the Platform on an economic basis without these limitations.

10.4 Exceptions to Limitations

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you. In such cases, Secopp’s liability will be limited to the fullest extent permitted by applicable law.

Nothing in these Terms shall limit or exclude our liability for:

Death or personal injury resulting from our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited by law

10.5 Jurisdictional Limitations

If you are a resident of a jurisdiction that requires a specific statement regarding release then the following applies. For example, California residents must, as a condition of this Agreement, waive the applicability of California Civil Code Section 1542, which states, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” You hereby waive this section of the California Civil Code. You hereby waive any similar provision in law, regulation, or code that has the same intent or effect as the aforementioned release.

11. INDEMNIFICATION

11.1 User Indemnification Obligations

You agree to defend, indemnify, and hold harmless Secopp, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

Your use of and access to the Platform
Your violation of any provision of these Terms
Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or publicity right
Any content you upload, post, email, transmit, or otherwise make available through the Platform
Your violation of any applicable laws, rules, or regulations
Any claim that your actions caused harm to a third party
Any medical malpractice or professional negligence claims arising from your use of the Platform
If you are a Healthcare Provider, any services you provide through the Platform

This defense and indemnification obligation will survive these Terms and your use of the Platform.

11.2 Company Defense Rights

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

You agree that you will not settle any claim that affects Secopp or our affiliates without our prior written approval.

11.3 Indemnification Procedures

If you are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or proceeding and determine whether we wish to settle it, and if so, on what terms.

In the event of such a claim, we will:

Provide you with written notice of the claim
Allow you to participate in the defense of the claim (at your expense)
Reasonably cooperate with you in defending the claim
Not settle or compromise the claim without your written consent, which shall not be unreasonably withheld

You must:

Promptly notify us in writing of any such claim
Allow us to control the defense and settlement of the claim
Reasonably cooperate with us in the defense and settlement of the claim

11.4 Exclusive Remedy

The indemnity and defense provisions in this section constitute the sole and exclusive monetary remedy of Secopp and its directors, officers, employees, affiliates, and agents for any claim subject to indemnification under these Terms.

12. TERM AND TERMINATION

12.1 Term of Agreement

These Terms commence on the date you first access or use the Platform and continue until terminated as described in these Terms.

For subscription plans, the term begins on the subscription start date and continues for the period specified in your subscription plan (e.g., monthly, quarterly, or annual), automatically renewing for successive periods of the same duration unless terminated as provided in these Terms.

12.2 Termination by User

You may terminate these Terms at any time by:

Closing your account through the Platform settings
Sending a written termination notice to support@thesugrclinic.com
For subscription plans, cancelling your subscription through the Platform settings or by contacting customer support

If you are a Patient, termination will not affect any pending appointments or ongoing treatment unless you specifically request cancellation of these services. You will remain responsible for any fees incurred prior to termination.

If you are a Healthcare Provider, you must provide at least thirty (30) days’ advance written notice of termination and must continue to provide services for any already-scheduled appointments during that notice period unless alternative arrangements are made for those Patients.

12.3 Termination by Company

Secopp may terminate or suspend your account and access to the Platform immediately, without prior notice or liability, for any reason, including, without limitation:

Violation of these Terms
Provision of inaccurate, outdated, or incomplete information
Engagement in fraudulent or illegal activities
Failure to pay fees when due
Upon receipt of requests or orders from law enforcement or other government agencies
If your actions expose Secopp to legal liability or compromise the Platform’s integrity
Extended periods of inactivity
For Healthcare Providers, loss of license or credentials, or evidence of substandard care

We also reserve the right to terminate or suspend any Healthcare Provider’s access to the Platform if, in our sole discretion, we determine that the Provider’s continued participation would present a risk to Patient safety or Platform integrity.

12.4 Effect of Termination

Upon termination of these Terms:

Your right to access and use the Platform will immediately cease
Your account will be deactivated or deleted
You will no longer have access to your account information or content
Any pending appointments may be cancelled (with notification to affected parties)
You remain liable for any outstanding fees or obligations incurred before termination
For Healthcare Providers, arrangements will be made for the transition of Patient care

If you have an active subscription plan at the time of termination, you may be entitled to a prorated refund for the unused portion of your subscription, depending on the circumstances of termination and subject to our refund policy.

12.5 Survival Provisions

The following provisions will survive the termination of these Terms:

Intellectual Property (Section 7)
Privacy and Data Security (Section 8)
Representations and Warranties (Section 9)
Limitation of Liability (Section 10)
Indemnification (Section 11)
Dispute Resolution (Section 13)
Any payment obligations incurred prior to termination
Any other provisions that by their nature should survive termination

12.6 Post-Termination Medical Record Access

Following termination, we will maintain your medical records in accordance with applicable laws and our record retention policies. You may request access to your medical records after termination by:

Submitting a written request to records@thesugrclinic.com
Completing the medical records request form available on our website
Contacting our customer support

For U.S. users, we will maintain and provide access to medical records in accordance with HIPAA and other applicable laws. For users in India, we will maintain and provide access to medical records in accordance with applicable Indian laws and regulations.

Healthcare Providers are responsible for making appropriate arrangements for the transition of Patient care upon termination of their use of the Platform, including provision of summary records and referrals as appropriate.

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

For users who are residents of India, to the extent required by applicable Indian law, these Terms shall also be governed by and construed in accordance with the laws of India. However, any disputes shall be resolved through the dispute resolution process described in this section.

13.2 Informal Dispute Resolution

Before filing a claim against Secopp, you agree to attempt to resolve the dispute informally by contacting us at disputes@thesugrclinic.com. We will attempt to resolve the dispute by contacting you via email. If the dispute is not resolved within 60 days of submission, you or Secopp may proceed with filing a formal claim or lawsuit.

13.3 Arbitration Agreement

Except for the right of either party to seek injunctive or other equitable relief or for claims that can be brought in small claims court, any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or the services provided through the Platform, will be settled by binding arbitration in accordance with the following terms:

Forum: The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules.
Location: Unless you and Secopp agree otherwise, the arbitration will be conducted in Delaware, United States. For users in India, upon request, the arbitration may be conducted via video conference to facilitate participation.
Process: The arbitration will be conducted by a single arbitrator with substantial experience in resolving intellectual property and commercial contract disputes.
Language: The arbitration proceedings shall be conducted in English.
Confidentiality: The existence and content of the arbitration proceedings, including all submissions, will be kept confidential, except as necessary to enforce any award.
Costs: Secopp will pay all arbitration filing fees and arbitrator’s costs and expenses for claims less than $10,000 unless the arbitrator determines the claim is frivolous. For claims over $10,000, the payment of filing fees and arbitrator’s costs will be governed by the AAA Commercial Arbitration Rules.
Award: The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The award rendered by the arbitrator shall be final and binding upon the parties, and judgment upon the award may be entered in any court having jurisdiction thereof.

13.4 Class Action Waiver

YOU AND SECOPP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND SECOPP AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S).

13.5 Small Claims Court Option

Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state or municipality if the action is within that court’s jurisdiction and is pending only in that court.

13.6 Opt-Out Procedure

You have the right to opt out of the arbitration and class action waiver provisions set forth in Sections 13.3 and 13.4 by sending written notice of your decision to opt-out to no-reply@thesugrclinic.com within 30 days of your first use of the Platform. If you opt out, neither you nor Secopp can require the other to participate in an arbitration proceeding.

If you do not opt out within this period, you will be bound by the arbitration and class action waiver provisions, as well as all other provisions of these Terms.

13.7 Venue for Legal Disputes

If for any reason a claim proceeds in court rather than in arbitration, you and Secopp agree that:

If you are a resident of the United States, any such claim shall be brought exclusively in the state or federal courts located in Delaware, United States.
If you are a resident of India, any such claim shall be brought exclusively in courts located in Delaware, United States, or, if required by mandatory provisions of Indian law, in courts located in India with appropriate jurisdiction.

You and Secopp agree to submit to the personal jurisdiction of the courts located within these venues for the purpose of litigating any such claims.

14. ADDITIONAL TERMS FOR MOBILE APPLICATIONS

14.1 App Store Terms

If you download and use our mobile application, the following additional terms apply:

The terms of agreement with your respective mobile network provider (“Mobile Provider”) will continue to apply when using the mobile application.
You agree that Secopp is not responsible for any charges you may incur from your Mobile Provider while using the application.

For applications downloaded from Apple’s App Store:

You acknowledge that these Terms are between you and Secopp, not with Apple Inc. (“Apple”).
Your use of the application must comply with the App Store Terms of Service.
Apple has no obligation to furnish any maintenance and support services with respect to the application.
In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application to you.
Apple is not responsible for addressing any claims by you or any third party relating to the application or your possession and/or use of the application.
Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim.
You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and you are not listed on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and will have the right to enforce these Terms against you.

For applications downloaded from Google Play:

You acknowledge that these Terms are between you and Secopp, not with Google LLC (“Google”).
Your use of the application must comply with the Google Play Terms of Service.
Google is only a provider of the Google Play store where you obtained the application.
Secopp, not Google, is solely responsible for the application and its content.

14.2 Mobile Device Requirements

To use our mobile application, you need a compatible mobile device. The application may be updated from time to time, and may not work with older versions of the operating system, software, or hardware.

We do not guarantee that the application will be compatible with all devices. You are responsible for ensuring that your device meets the minimum requirements for the application.

Current minimum requirements include:

For iOS devices: iOS 13.0 or later
For Android devices: Android 8.0 or later
Adequate storage space for the application and associated data
Camera and microphone capabilities for telemedicine consultations
Stable internet connection (Wi-Fi or mobile data)

14.3 Mobile Data Charges

You are responsible for any mobile charges that you may incur for using our application, including data charges, SMS charges, and roaming charges. If you’re not sure what these charges might be, you should ask your Mobile Provider before using the application.

Telemedicine video consultations may consume significant amounts of data. We recommend using Wi-Fi connections when possible to minimize data usage.

14.4 Push Notifications

Our application may send push notifications to your mobile device. You can control or disable these notifications in your device settings.

Push notifications may include:

Appointment reminders
Consultation notifications
Prescription updates
Messages from Healthcare Providers
Account updates
Emergency alerts

14.5 Application Updates

We may update the application from time to time for various reasons, including to address security issues, provide new features, or improve performance. Some updates may be mandatory for continued use of the application.

Updates may be issued through the App Store or Google Play, and you agree that the application may automatically download and install updates from time to time. You may also be required to install updates manually to continue using the application.

14.6 Geographic Restrictions

The application may not be available in all countries or regions. We may use technologies to prohibit access from jurisdictions where we do not offer our services.

You agree not to circumvent or attempt to circumvent any geographical restrictions we impose.

15. INTERNATIONAL USE

15.1 Cross-Border Healthcare Regulations

The Platform facilitates telemedicine services across international borders, specifically between Healthcare Providers in the United States and Patients in India. All users must comply with applicable laws and regulations governing cross-border healthcare in both countries.

For Healthcare Providers:

You are responsible for understanding and complying with legal and regulatory requirements related to providing healthcare services to patients in India.
You must be licensed and in good standing in the United States.
You must adhere to telehealth practice standards established by relevant U.S. medical boards.
You must understand the limitations on prescribing medications across international borders.
You must comply with any applicable export controls on healthcare services.

For Patients:

You acknowledge that Healthcare Providers on the Platform are licensed in the United States, not India.
You understand that prescriptions issued through the Platform are subject to restrictions and may not be valid at all pharmacies in India.
You agree to comply with all Indian laws and regulations regarding the receipt of healthcare services from foreign providers.
You understand that local healthcare regulations may limit certain aspects of care that can be provided through cross-border telemedicine.

15.2 Language of the Agreement

These Terms are written in English. Translations into other languages may be provided for convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

For users in India, we may provide summaries or key provisions in other Indian languages upon request, but the English version remains the official and binding version of these Terms.

15.3 Export Controls

The Platform and its underlying technology may be subject to U.S. export control laws and regulations. You agree not to export, re-export, or transfer, directly or indirectly, any technical data or software acquired from Secopp, or any products utilizing such data or software, in violation of U.S. export laws or regulations.

15.4 Country-Specific Terms

15.4.1 United States

If you are accessing or using the Platform from the United States:

You agree to comply with all applicable federal and state laws, including state telehealth regulations.
You understand that healthcare regulations may vary by state, and Healthcare Providers must comply with regulations in their state of licensure.
You acknowledge that some states may have restrictions on telemedicine practice that could limit services available through the Platform.

15.4.2 India

If you are accessing or using the Platform from India:

You agree to comply with all applicable Indian laws and regulations, including telemedicine guidelines issued by the Medical Council of India or other relevant authorities.
You understand that certain healthcare services and prescriptions may be restricted under Indian law.
You acknowledge that in case of conflict between U.S. and Indian healthcare regulations, Healthcare Providers must comply with both sets of regulations, which may result in limitations on available services.

15.5 Jurisdictional Limitations

Secopp makes no representation that the Platform or any content available through the Platform is appropriate or available for use in locations outside the United States and India. If you access the Platform from other locations, you do so at your own risk and are responsible for compliance with local laws.

We reserve the right to limit the availability of the Platform or any service or product described on the Platform to any person or geographic area at any time.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms (including the Privacy Policy and any other agreements expressly incorporated by reference) constitute the entire agreement between you and Secopp concerning your use of the Platform and supersede all prior or contemporaneous communications, proposals, and understandings, whether electronic, oral, or written, between you and Secopp with respect to the Platform.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The invalidity of any term of these Terms shall not affect the validity or enforceability of any of the remaining provisions, which shall remain in full force and effect.

16.3 No Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Secopp’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Any failure by Secopp to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver of any provision shall be effective unless explicitly stated in writing and signed by an authorized representative of Secopp.

16.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Secopp’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void.

Secopp may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

16.5 Relationship of Parties

No agency, partnership, joint venture, or employment is created as a result of these Terms, and you do not have any authority of any kind to bind Secopp in any respect whatsoever.

For Healthcare Providers, these Terms do not create an employer-employee relationship, and Healthcare Providers are independent contractors, not employees or agents of Secopp.

16.6 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights on any person or entity who is not a party to these Terms, except as expressly stated in these Terms.

16.7 Notices

Any notices or other communications permitted or required hereunder will be in writing and given by Secopp:

via email to the address that you provide during registration
via push notification to your mobile device
via posting to the Platform
via postal mail to the physical address associated with your account

For notices made by you to Secopp, please use:

Email: admin@thesugrclinic.com

Notices provided electronically will be deemed given on the day sent (unless returned as undeliverable), and notices sent by postal mail will be deemed given three business days after mailing.

16.8 Contact Information

For questions or concerns regarding these Terms, please contact us at:

Email: support@thesugrclinic.com
Phone:
Website Contact Form: www.thesugrclinic.com/contact-us

16.9 Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Platform after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Platform and close your account.

16.10 Electronic Signature

Your use of the Platform, creation of an account, or clicking to accept or agree to these Terms (where such option is made available) constitutes your electronic signature to these Terms, which has the same legal effect as a handwritten signature.

17. JURISDICTION-SPECIFIC PROVISIONS

17.1 United States

17.1.1 State Telehealth Laws

Healthcare Providers must comply with telehealth laws and regulations in their state of licensure. These laws vary by state and may include requirements regarding:

Establishing a provider-patient relationship via telemedicine
Informed consent requirements specific to telehealth
Prescribing limitations and restrictions
Documentation requirements
Technology and security standards
Insurance coverage and reimbursement
Licensing requirements for cross-state practice

Patients should be aware that state laws may limit the types of services that can be provided through telemedicine.

17.1.2 Federal Healthcare Laws

The Platform and services provided through it are subject to various U.S. federal healthcare laws and regulations, including but not limited to:

Health Insurance Portability and Accountability Act (HIPAA)
Health Information Technology for Economic and Clinical Health Act (HITECH)
Federal Food, Drug, and Cosmetic Act (FDCA)
Controlled Substances Act (CSA)
Federal Anti-Kickback Statute
Stark Law (Physician Self-Referral Law)
Medicare and Medicaid regulations

Healthcare Providers must comply with all applicable federal laws and regulations when providing services through the Platform.

17.2 India

17.2.1 Telemedicine Guidelines

The Platform complies with applicable telemedicine guidelines in India, including:

Telemedicine Practice Guidelines issued by the Board of Governors in supersession of the Medical Council of India
Information Technology Act, 2000, and its amendments
Digital Information Security in Healthcare Act (when effective)
Other applicable healthcare regulations issued by the Ministry of Health and Family Welfare

Patients in India should understand that these guidelines may limit the scope of services that can be provided through telemedicine, particularly regarding prescriptions and certain types of consultations.

17.2.2 Medical Practice Regulations

While Healthcare Providers on the Platform are licensed in the United States, not India, the services provided to patients in India must still comply with applicable Indian laws governing medical practice, including:

Indian Medical Council Act and regulations
Drugs and Cosmetics Act and Rules
Clinical Establishments (Registration and Regulation) Act
Any state-specific healthcare regulations applicable to the patient’s location

Healthcare Providers must be aware of these regulations and their implications for providing services to patients in India.

17.3 Cross-Border Practice Limitations

Due to the cross-border nature of the Platform, certain limitations apply:

Prescribing controlled substances is prohibited through the Platform
Certain medication classes may be restricted based on either U.S. or Indian regulations
Emergency services cannot be provided through the Platform
Certain invasive procedures or treatments cannot be recommended or provided
Laboratory or diagnostic testing orders may be subject to local availability and regulations
Follow-up care may be limited by jurisdictional boundaries
Certain types of medical documentation may not be recognized across borders
Insurance coverage and reimbursement may be limited or unavailable

Users acknowledge these limitations and agree to work within the established regulatory frameworks of both countries when using the Platform.